Braindumps For Cisco 820-605 Exam

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Question No. 1

What is a financial implication of churn?

Answer: A

Question No. 2

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

Answer: C

Question No. 3

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

Answer: C, D

Question No. 4

Which outcome is the best that a Customer Success Manager can achieve for a customer?

Answer: C

Question No. 5

Which two outcomes are expansion opportunities within customer success? (Choose two.)

Answer: A, D

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